Frequently Asked Questions
➤ Q1: What are the product specifications?
We utilize high-quality thermal break aluminum (6063-T5, ≥2mm thickness), safety tempered glass with argon gas, and premium German hardware.
➤ Q2: Are the products customizable?
Yes, all our windows and doors can be fully customized according to your specific architectural requirements, including size, color, and glass type.
➤ Q3: How is the pricing calculated?
Pricing is based on your specific requirements. Please provide shop drawings or schedules indicating dimensions, quantities, frame colors, and glass specifications for an accurate quote.
➤ Q4: What is the estimated lead time?
Our standard delivery time is 25-35 days after the deposit is received and shop drawings are confirmed.
➤ Q5: Do you provide a warranty?
Yes, we provide a 5-year quality warranty covering frame integrity and the proper operation of hardware and accessories under normal usage.
Velox Window & Glazing
