Frequently Asked Questions
Q1: What are the material specifications?
We use top-quality thermal break aluminum profiles (6063-T5) with a thickness of 2mm or greater, combined with double-layer safety tempered glass and German-imported hardware.
Q2: Can the colors and sizes be customized?
Yes, all our windows and doors can be fully customized according to your specific requirements, including frame colors and glass specifications.
Q3: How do I request a formal price quote?
Please provide your shop drawings or a window schedule including dimensions, quantities, frame colors, and glass thickness/type for an accurate quote.
Q4: What is the estimated delivery time?
Our standard delivery time is 25-35 days after the deposit is received and shop drawings are confirmed.
Q5: What warranty coverage do you provide?
We offer a 5-year quality warranty, covering frame integrity (no fading or peeling) and the proper operation of hardware and accessories.
Q6: Do you offer technical support for installation?
Yes, we provide engineering and on-site supervision services to guide you through the professional installation of our products.
Velox Window & Glazing
