Frequently Asked Questions
🔹Q1: What are the product specifications?
| Material | Top Quality Aluminum Profile (6063-T5), filled with solid wood |
| Colour | Fully customizable |
| Hardware | Imported from Germany or top-tier domestic brands |
🔹Q2: Are you a factory?
Yes, we operate a large-scale facility spanning 300,000 sqm with a professional team of over 500 employees.
🔹Q3: How can I request a price quote?
Please provide your shop drawings/window schedules including dimensions, quantities, types, frame colors, and specific glass requirements (e.g., thickness, Low-E, reflective properties).
🔹Q4: What is the typical delivery timeframe?
Standard production and delivery take approximately 25-35 days following the receipt of deposit and confirmation of technical drawings.
🔹Q5: What warranty do you offer?
We provide a 5-year quality warranty covering frame integrity (no fading/peeling) and the proper functionality of all hardware and accessories under correct usage.
🔹Q6: Are your products certified?
Yes, our products currently meet Australian standards. We are happy to conduct further testing and obtain specific certifications as per your project requirements.