Frequently Asked Questions
What are the product specifications?
We use high-quality thermal break aluminum profiles (6063-T5, thickness ≥ 2mm) with customizable powder coating. Glass options include double-layer safety tempered glass with 95% argon gas, and all hardware is imported from Germany.
Are you a factory?
Yes, we operate a large-scale manufacturing facility with over 500 professional employees.
What is your main product?
We provide comprehensive door and window solutions for residential projects, fully customizable to your specific architectural requirements.
What is your delivery time?
Standard lead time is 25-35 days after the deposit is received and design drawings are confirmed.
What is your warranty?
We provide a 5-year quality warranty covering frame integrity (no peeling or fading) and ensuring hardware accessories function correctly under normal operation.
Are your products certified?
Yes, our products currently meet Australian standards. We are also happy to arrange further testing or certification if required for your specific region.
Velox Window & Glazing
